Refund policy
At Work Lights, we want you to be satisfied with your purchase. If you need to return an item, please review our return and refund policy below.
30-Day Return Policy
We accept eligible returns requested within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which you received it, unused and in its original packaging, with any included accessories, manuals, or components.
You will also need your order number or other proof of purchase.
How to Start a Return
To request a return, contact us at:
Please include your order number, the item you would like to return, and the reason for the return.
If your return is approved, we will provide instructions explaining where and how to send your item.
Please do not send a return without contacting us first. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Work Lights provides free standard shipping on purchases within the United States. However, customers are responsible for the cost of return shipping for standard returns, including returns due to a change of mind or an item no longer being wanted.
Original shipping charges, if any, are non-refundable.
We recommend using a trackable shipping service when returning an item. Work Lights is not responsible for return packages that are lost or damaged while being shipped back to us.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@worklights.com.
Please include your order number, a description of the issue, and photographs of the product and packaging when applicable.
We will review the issue and work with you to provide an appropriate resolution. For approved claims involving a damaged, defective, or incorrect item, you will not be responsible for return shipping costs if a return is required.
Non-Returnable Items
Items that have been used, modified, damaged after delivery, or returned without the original packaging may not be eligible for return.
We also cannot accept unauthorized returns or items returned more than 30 days after delivery.
If you are unsure whether your item qualifies for a return, please contact us at support@worklights.com before sending it back.
Exchanges
If you would like a different product, the simplest option is to request a return for your original item.
Once your return has been approved, you may place a separate order for the product you would like instead.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@worklights.com.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@worklights.com.
We will make every reasonable effort to accommodate cancellation requests. However, once an order has entered processing or has been shipped, we may be unable to cancel it. In that case, you may request a return after receiving the order in accordance with this policy.
Questions About Returns or Refunds
For questions regarding a return, refund, damaged product, or order cancellation, please contact us:
Email: support@worklights.com
Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday: 10:00 AM–3:00 PM EST
